FAQ

How long will delivery take?

Delivery usually takes between 2-7 working days, depending where in the world we’re shipping to. Please note that some of our pieces are made-to-order, so you must take the stated production time into account. Please allow for small delays on areas heavily affected by the pandemic.

 

Where do you ship from?

All of our designs are printed and shipped from the United States. Some of our items set for delivery in Europe might ship from a warehouse in Germany to reduce shipping time. 

 

Where can you ship to?

We can ship our prints and products almost anywhere in the world. We offer free shipping to North America and Europe on all orders $50+ dollars. You can see the full list of countries here.

 

What is a giclée print?

Giclée prints use inks to represent the artwork. However we also use it to distinguish Fine Art Prints from regular ones. Fine Art Prints use archival inks, rated for 100+ years without fading, and use top-of-the-line quality paper. In our case, all of our giclée prints use 100% Cotton 302 g/m2 Hahnemüle paper.

 

Why are some of your prints on metal?

Metal prints outshine any other printing medium in terms of quality and durability. Our prints have great detail and are also waterproof, scratch resistant and will outlast any other type of print. Metal Prints also do not need to be put into a frame and can be hung in places where other prints are not ideal such as bathrooms or areas where moisture is a concern. Most of all, contrary to basically any other type of print available, ours comes ready to hang, so there's no need to waste time and money looking for frames after you receive your print. You just hang it, and enjoy it.

 

What's the difference between your metal prints and traditional metal prints?

We're glad you asked! Cheaper products print directly onto the metal. This results in an inferior quality product that scratches very easily and fades quickly. Instead, we use a four-step dye-sublimation process with archival inks. This results in a higher quality fine-art print that is scratch resistant, moisture resistant and fade resistant. We use the highest quality materials to ensure the print will last for years to come.

 

Can I hang the metal prints outdoors?

Yes, you can display our prints outdoors as they have a sturdy protective coating. That being said we advice against outdoor use for prolonged periods of time.

Our prints are scratch and fade resistant, but they are not scratch-proof or fade-proof; nothing really is. We use the higher-end exterior-focused ChromaLuxe panels, so while you can definitely hang the prints outside, this will expose them to more extreme conditions, which could reduce the life-span of the print. Dye-sublimated metal prints are one of the most resistant available, but it's always a good idea to take care of them to maximize their longevity. 

 

Do I receive an invoice for my order?

Our system generates an automatic confirmation once you’ve placed your order. Make sure to check your spam folder if you don’t see it. If it's not there, you can reach out to us.

 

What is your return policy?

Our return policy allows you to return any purchased product within 14 days of having received it with money back (the shipping fee is not included).

The product must remain in unused original condition and in its original packaging. We will be unable to process a return if the item is damaged or shows heavy signs of use.

If you wish to return or exchange a product, you can contact us at contact@berthen.com to process the return. If a return is not possible, store credit will be issued.

 

What is the warranty period?

All of our products have a one year warranty against manufacturer defects.

 

What does warranty cover?

The warranty covers any manufacturer defect noticeable at a normal viewing distance. Normal wear and tear is not covered by warranty.